Refund and Returns Policy

Refund & Returns Policy

Last Updated: February 25, 2026

At Kashobhy Madina Perfumes – Okarvi Collection, customer satisfaction is our priority. We strive to deliver high-quality perfumes and fragrance products. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

Our return policy is valid for 7 days from the date you receive your order. If more than 7 days have passed since delivery, we are unable to offer a refund or exchange.

To be eligible for a return:

  • The product must be unused and unopened.

  • The item must be in its original packaging.

  • The product must be in the same condition in which it was received.

  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on:

  • Opened or used perfume bottles.

  • Products with broken or removed seals.

  • Customized or personalized orders.

  • Gift cards or promotional items.

  • Clearance or sale items unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photos of the product and packaging.

  • A brief description of the issue.

After verification, we will arrange a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or bank.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your payment provider or bank, as processing times may vary.

  3. If you still have not received your refund, please contact our support team.

Exchanges

We only replace products if they are:

  • Damaged during delivery.

  • Defective due to manufacturing issues.

  • Incorrectly shipped by our team.

Exchange requests must be made within 48 hours of receiving the order.

Shipping Returns

If your return request is approved, please send the product to the address provided by our customer support team.

Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Cancellations

Orders may be cancelled only before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to this Returns Policy.

Need Assistance?

If you have any questions regarding refunds, returns, or exchanges, please contact us:

Kashobhy Madina Perfumes – Okarvi Collection

We are committed to providing a smooth and transparent shopping experience for all our valued customers.

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